The services of Halternativ-HapiGuest.

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Prepare for your stay by discovering all the useful information about your apartment.

By clicking on your accommodation, you will find all the practical information you need for your stay: the location of your apartment within the residence, details of your parking space, and directions to the shared laundry room and other common areas.

Everything you need to help you enjoy your stay to the fullest, with ease, is right here.

Delivery upon prior request

Halternative does not offer breakfast service within the residence.

However, you can easily have brunch or breakfast delivered directly to your apartment via mybrunch.lu.

👉 Order online: mybrunch.lu
Fast delivery in Luxembourg City and the surrounding area.

Perfect for starting the day without leaving your apartment!

Washing Machines and Dryers

For added convenience, Halternative residents have access to a shared laundry room within the residence.

This practical and functional space is equipped with washing machines and a dryer, available at any time of day.

Access is easy from your building, following the directions provided in the Guest App.

Each apartment has machines reserved for Halternative, clearly identified—please use only these.

A service designed to make your daily life easier, whether for a short stay or a longer rental.

Available 24/7 via WhatsApp

Need a restaurant recommendation, advice about the city, a taxi, or a special service? Our team is available until 10:30 p.m.

A virtual concierge is available 24 hours a day via our WhatsApp chat to assist you during your stay, with ease.

Before or after your stay

Arriving early or leaving late? Drop off your luggage at the reception of the Mandarina Hotel, our partner just a few minutes from the residence. Free, secure service.

Included on arrival

Each apartment is carefully prepared with sheets, duvets, pillows, bath towels, tea towels, bath mats, and more.

If you would like a replacement during your stay, this service costs €40.

Make your request via our WhatsApp chatbot by clicking the button below.

-- REQUEST A CHANGE OF LINEN --

On request – 100 €

We offer a “recouche” service with complete cleaning, change of sheets, and towels. This service is available at any time during your stay. Please book it 24 hours in advance via the chatbot on WhatsApp by clicking the button below.

-- REQUEST APARTMENT CLEANING --

A problem in the apartment? We'll take care of it.

In the event of a technical problem or missing equipment, please contact our team. We'll do our utmost to intervene quickly and guarantee you optimum comfort.

Our team is available until 10:30 p.m. and can come to your apartment between 10 a.m. and 6 p.m.

NB: A virtual concierge is available 24 hours a day via our WhatsApp chat to assist you during your stay, with ease.

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